1. Current Service Model
As of the date of this policy, Cartilagethnatur provides all content on this website free of charge. No purchases, subscriptions, or paid transactions are currently offered or required to access any content on the Site.
This Refund Policy is published to satisfy legal transparency requirements and to define the framework that will apply should paid services be introduced in the future.
2. Future Paid Products or Services
Should Cartilagethnatur introduce paid digital content, courses, downloads, or other services, the following principles will apply unless otherwise specified at the point of purchase:
2.1 Digital Content
For digital products (such as downloadable guides or resources) that are immediately accessible upon purchase, you acknowledge that by beginning to download or access the content, you waive your right of withdrawal under applicable consumer protection law (EU Directive 2011/83/EU, Art. 16(m)), unless the product is defective.
If a digital product is defective or fails to deliver as described, please contact us within 14 days of purchase and we will provide a replacement or a full refund.
2.2 Right of Withdrawal (EU / EEA Consumers)
If you are a consumer located in the European Union or European Economic Area and purchase a service that has not yet been fully performed, you have the right to withdraw from the contract within 14 calendar days of entering into it, without giving a reason (the "cooling-off period"). To exercise this right, notify us at the contact details below before the 14-day period expires.
2.3 Subscriptions
For subscription-based services, you may cancel at any time. Cancellation will take effect at the end of the current billing period and no further charges will be made. Refunds for the current billing period are not issued unless required by applicable law.
3. How to Request a Refund
To request a refund, contact us by:
- Email: contactuse@cartilagethnatur.world
- Post: 108 Birch Street, Redwood City, CA 94062, USA
Please include your name, the email address used for the purchase, the date of purchase, and a brief description of your request. We will respond within 5 business days.
4. Processing Refunds
Approved refunds will be processed to the original payment method within 14 calendar days of approval. Processing times may vary depending on your payment provider.
5. Consumer Rights
Nothing in this policy limits or excludes your statutory rights as a consumer under applicable law, including EU consumer protection law, UK consumer law, or California consumer protection statutes.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected in the "Last updated" date above.
7. Contact
Cartilagethnatur
108 Birch Street, Redwood City, CA 94062, USA
+1 650-599-3456
contactuse@cartilagethnatur.world